Mandara Spa at Loews Portofino Bay Hotel, Orlando

2.1
#17 of 21 in Spas in Orlando
Discover Mandara Spa at Loews Portofino Bay Hotel at Universal Orlando®, a 13,000 square foot sanctuary located by the Piazza Ponte between the Beach and Villa pool.

Rooted in the Balinese tradition for the healing arts and combining this rich knowledge and spirit of generosity with European techniques, Mandara’s spa therapies offer each guest luxuriously-healing experiences: signature massages, award-winning facials, indulgent body treatments, the latest in hair, nail care, and waxing.

Retreat in a haven that harbors 14 treatment rooms, co-ed lounge, co-ed hydropool, separate men's and women's sauna and steam rooms, a full-service salon, and Fitness Center.

Let us send you to a place where calm and serenity exist every moment.
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Mandara Spa at Loews Portofino Bay Hotel Reviews

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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 3.5
102 reviews
Google
2.9
TripAdvisor
  • This spa is the epitome of laidback luxury, with gorgeous, comfortable decorations and an attentive staff. We came here for massages and pedicures, and our experience was fantastic from start to...  more »
  • Y’all, my wife and I had the greatest experience at the Mandara Spa this weekend. We made an appointment for 11 am because we thought we’d sleep in more, of course that never happened. We got to the.....  more »
Google
  • Went here for a couples massage for our honeymoon. Our massages were great an the technicians were superb, unfortunately the facilities leave a little to be desired. The men's locker room has several locker doors missing, somewhat surprising for a 4 diamond resort. According to the attendant it's been like this for a while. Additionally I tried to lock my locker as instructed but it didn't lock; not a big deal since I really only had clothes and a room key. When I went back after the massage however the locker was secured and I couldn't get into it. After an embarrassing and public line of questioning from the attendant regarding if it was the right locker, if it was my locker, and if I was trying to steal things, we finally accessed my modest belongings. During the massage there was the intermittent interruption of what sounded like an elevator machine room or mechanical room. Not the most relaxing experience especially considering the prices for service. Not sure if the single massage rooms are plagued by the same interruptions, but I can't recommend a couple massage here if you're in the same room.
  • My fiancée and I got a couples massage here last Monday. Everyone there was extremely sweet and professional from the ladies who greeted us at the front desk, to the lady who escorted us to the locker rooms, to our masseuses. But the massages were terrible. Our back were so sore a few hours after our massages and it got progressively worse. I called the spa to speak to someone on Wednesday and was told that I was going to get a call back, I did not receive a phone call and ended up calling back on Friday and I was told the same thing and I still haven’t received a call back. The soreness has not gone away and has gotten worse. I thought that the massage was going to help me and has actually made me feel worse. They asked what our problems areas were and did not even touch them. I am so upset and frustrated with this situation. I would not recommend this place and I am actually going to get in touch with my credit card company about these charges because paying over $300 to be sore and in pain for over a week is unacceptable.

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