Senses Spa Reviews
The facility was great, the amenities were wonderful, but I was a bit disappointed in the massage itself. Being an athlete my whole life, I have had a LOT of massages, but this was the first time... more »
If you're looking to splurge while on vacation, Senses Spa at the Grand Floridian is the place to do so. My daughter and I went for manicures while on vacation. We were not guests at the Grand... more »
I’m very disappointed in the customer service today. There was a group partying, drinking lots of champagne in the middle of the day, in the Women’s Lounge - speaking very loudly. I expected a serene experience as every other day spa provides. When I complained to the front desk, they told me to go sit in the steam room. Why am I treated like a second class citizen when I am paying like everyone else and staying at the Grand Floridian?
This was my second trip to this spa, the first was in 11/16 for my daughter’s 30th birthday. The first time here was amazing, I felt pampered and the spa looked like it was in top shape. At that time, this was the only spa I placed second to the Four Seasons at Westlake Village in CA. This most recent visit for my birthday was different, and you could tell the last 3 years have impacted the facility, the paint, wallpaper, seating and other aspects look quite worn and needing a refresh. The service was not as impeccable as the 2016 visit, I waited more than 40 minutes for someone to take my beverage order in the lounge area. The pedicure was very different as well, not a big deal just “less.” I had the Orange Blossom pedicure and when I was here in 2016, you received a green silk-like pouch with a small size of the nail polish used on you along with he buffing and filing tools. This time it was a Disney plastic bag with just the buffing and filing tools, again, no big deal, but less for more is something to comment on. The Good: Great massage, facial and pedicure were good. Opportunity: Touch up the paint, wallpaper, and get the sofas and reclining chairs updated, make it feel less “production and more personal,” increase the service visits to the lounge to ensure people are not waiting 40 minutes for a beverage. It needs more “magic” the way it was in 2016.
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